Introduction

Module summary

The aim of this module is to integrate some of the knowledge and skills learned in the previous modules and to showcase best practices for implementing them in a healthcare organisation. The aim of this module is to enable healthcare professionals to actively use storytelling in an everyday hospital environment, to manage healthcare institutions according to the tenets of humanism, to improve healthcare professionals’ understanding, and to encourage them to actively listen to patient stories. The module will prepare the learner to become a leader of change to a more humanist working environment.

Key areas covered

  • Organisational culture
  • Role modelling in healthcare
  • Humanistic healthcare management
  • Understanding patient stories
  • Best practice policy examples

Learning outcomes

  1. The meaning of organisational culture and change.
  2. Necessary leadership skills and management techniques.
  3. Best examples of policy implementation.

Importance of module to healthcare delivery

Storytelling is a tool which can lead to a more compassionate, humanistic approach to healthcare. Improving healthcare professionals’ understanding of the core concepts behind storytelling and humanism and embedding them with the skills needed to implement these approaches in their work will improve patient experience, with positive effects on their health and wellbeing.

 Importance of module to individual healthcare professionals

Knowing the concepts behind storytelling and humanism are one thing, however developing the skills and techniques to actively pursue a change in the organisational culture of a healthcare institution are a different thing altogether. To be a leader of positive change one needs to first acquire essential skills through learning from best practice policies.